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Returns Policy

Pursuant to Legislative Decree 185/99 the consumer has the right to withdraw from the contract without penalty and without giving any explanation for a period of 14 working days from the day he receives the products.
There is no right of withdrawal from the contract when it comes to the supply of goods made to measure or clearly personalized (for the color, size, fabric ...) or which, by their nature, cannot be returned or are liable to deteriorate or deteriorate quickly.
The Right of Withdrawal is exercised by sending, within the prescribed deadline, a written communication by mail to be sent to ordini@rizzishoes.com. If the delivery of the goods has taken place, you are required to return the aforementioned goods within the same term of 14 working days starting from the date of receipt of the goods.
The returned products must be intact and in their original packaging. The direct costs of returning the goods to the sender are the responsibility of the consumer and the shipment is under his responsibility.
If the right of withdrawal is exercised in accordance with the provisions set out so far, our company is required to repay the sums paid by the customer.
The refund will be free, as soon as possible and in any case after the date on which the goods are received.